1. Introduction

Horizon View Global (“Company,” “we,” “our,” or “us”) is a registered and recognized global IT services provider offering professional solutions in web development, mobile application development, software engineering, digital marketing, SEO optimization, and other technology-related services.

We are committed to maintaining the highest standards of data protection, confidentiality, and security. This Privacy Policy explains how we collect, use, protect, and manage personal information from clients, prospective clients, partners, website visitors, and any individual interacting with Horizon View Global.

This policy applies worldwide and governs all data practices of Horizon View Global, regardless of the user’s country of residence. By accessing our website, using our services, or engaging with Horizon View Global, you agree to the terms outlined in this Privacy Policy.

2. Global Applicability

• This Privacy Policy applies to all jurisdictions where Horizon View Global operates or offers services.
• We comply with applicable laws including but not limited to GDPR (European Union), Indian IT Act 2000, CCPA (California), and other global data protection standards.
• Users accessing our services from any region consent to the collection, storage, transfer, and processing of their personal information globally.

3. Information We Collect

• Identity Information: Full name, company name, designation.
• Contact Information: Email address, phone number, mailing address.
• Payment Information: Billing details, transaction IDs, payment gateway references (via trusted processors such as Stripe, Payoneer, PayPal).
• Business Information: Service requirements, project specifications, documents, and communication exchanged with Horizon View Global.
• Website Usage Data: IP address, browser type, device information, cookies, and analytics data.

4. Purpose of Collection

• Delivering services such as website and app development, SEO, and consulting.
• Processing bookings, payments, and project-related agreements.
• Communicating with clients about project updates, invoices, and support.
• Enhancing our services, user experience, and website performance.
• Compliance with applicable laws, regulations, and contractual obligations.

We do not sell, trade, or rent personal information to third parties under any circumstances.

5. Data Storage and Security

• All personal data is stored on secure servers using industry-standard encryption.
• Access to sensitive data is restricted to authorized personnel of Horizon View Global.
• We implement strong safeguards to protect against unauthorized access, alteration, disclosure, or destruction of data.
• Data is retained only as long as necessary to fulfill the purposes for which it was collected or as required by law.

6. International Data Transfers

• As a global service provider, we may transfer your data across borders.
• Information may be processed in servers located in India, the European Union, the United States, or other jurisdictions where we or our partners operate.
• We ensure compliance with GDPR Standard Contractual Clauses and other recognized frameworks for international transfers.

7. Third-Party Processors

• We work with trusted third-party providers for payments, hosting, analytics, and communication.
• Payment gateways used by us include Stripe, Payoneer, and PayPal, each having their own compliance standards.
• Horizon View Global does not permit unauthorized sharing of your information with these providers beyond what is necessary to complete transactions.

8. Payment and Refund Policy

• Payments are collected securely through approved gateways.
• Advance payments made towards any project or service are non-refundable, unless otherwise agreed upon in a written contract.
• Refunds, if granted under specific circumstances, will be solely at the discretion of Horizon View Global.
• The client agrees that chargebacks, disputes, or reversals without prior communication will be considered a breach of contract.

9. Your Rights

• Right of Access: Request details of data we hold about you.
• Right of Rectification: Correct inaccurate or incomplete data.
• Right of Erasure: Request deletion of your data, subject to legal obligations.
• Right to Restrict Processing: Limit how we use your data.
• Right to Data Portability: Request a copy of your data in a machine-readable format.
• Right to Object: Opt out of certain data processing activities, such as marketing.

All such requests must be sent to mail@horizonview.global.

10. Cookies and Tracking

• Our website uses cookies for analytics, personalization, and functionality.
• Cookies may collect information such as IP address, browser version, and session details.
• Users can disable cookies in their browser settings, but certain features may be limited.

11. Children’s Privacy

• Our services are not directed at individuals under 18 years of age.
• We do not knowingly collect personal data from children. If such data is identified, it will be promptly deleted.

12. Legal Disclosure

We may disclose information if required to do so by law or in response to valid legal requests, including government or regulatory authorities.

13. Liability Disclaimer

• Horizon View Global shall not be held liable for indirect, incidental, or consequential damages resulting from unauthorized access, third-party breaches, or force majeure events.
• Our liability is strictly limited to the amount paid by the client for the specific service in question.

14. Policy Updates

We reserve the right to update or modify this Privacy Policy at any time. The latest version will always be available on our website with the revised effective date.

15. Contact Information

For questions, concerns, or requests related to this Privacy Policy, please contact us at:
Horizon View Global
Email: mail@horizonview.global
Website: https://www.horizonview.global

16. Marketing & Promotional Content

All images, creatives, videos, visual representations, dashboards, growth charts, ad creatives, and promotional materials used across platforms including Instagram, Facebook, Meta Ads, Google Ads, websites, presentations, and other marketing channels are published strictly for promotional and illustrative purposes.

Certain visuals may include:

• Concept-based graphical representations
• Digitally designed advertisement creatives
• AI-generated or edited visuals
• Demonstration dashboards
• Sample performance layouts
• Mixed real and graphical marketing assets

Such content should not be interpreted as exact real-time proof, guaranteed outcomes, live client analytics, or factual business performance representation unless explicitly stated in written documentation by Horizon View.

Any resemblance to actual brands, businesses, analytics, individuals, or business results may be coincidental, represent mockups, demo environments, or stylized marketing concepts.

17. Maintenance Services Policy

Any maintenance, support, optimization, monitoring, upgrade, or recurring service initiated, activated, or scheduled by Horizon View shall be treated as a reserved operational service.

All maintenance-related payments, retainers, subscriptions, or service charges are strictly non-refundable once the maintenance process, allocation, scheduling, or technical work has commenced.

This includes but is not limited to:

• Website maintenance
• Server monitoring
• SEO maintenance
• Security updates
• Application support
• Hosting management
• Performance optimization
• Technical monitoring services

18. Advance Payment Policy

Any advance payment, onboarding payment, booking amount, project initiation fee, consultation fee, or token amount paid to Horizon View is strictly non-refundable.

Advance payments are collected for:

• Resource allocation
• Project slot reservation
• Developer scheduling
• Initial research and planning
• Consultation and onboarding processes
• Technical kickoff activities
• Internal operational commitments

Payment of the advance confirms the client’s commitment toward project initiation and operational allocation.

19. Refund Policy

Refund requests are evaluated solely at the discretion of Horizon View management.

A refund may only be considered in exceptional situations including, but not limited to:

• Complete non-delivery of agreed services
• Failure to initiate committed deliverables without justified operational cause
• Internal approval by management after review

If any refund is approved:

• The refundable amount shall be determined exclusively by Horizon View management.
• Deductions may include operational expenses, developer costs, consultation charges, resource allocation costs, third-party expenses, payment gateway fees, administrative charges, and other business overheads already incurred during the project lifecycle.
• Partial refunds may apply depending on project progress, completed work, and incurred costs.

The company reserves full rights regarding approval, rejection, percentage, and processing of any refund request.