Cancellation & Refund Policy

Last updated on 11-12-2025 15:57:23

Horizon View follows a practical cancellation policy designed to balance customer support with the operational realities of IT service delivery.

• Cancellations are accepted only when the request is raised immediately after placing the order. Once the order has been communicated to vendors or internal teams, cancellation may not be possible.
• Orders involving perishable items such as flowers or edible products cannot be cancelled. Refunds or replacements may only be issued if the product fails acceptable quality standards.
• Damaged or defective items must be reported on the same day of delivery. The issue will be reviewed after merchant verification.
• Concerns about product mismatch or dissatisfaction must be raised on the day of receipt for review by Customer Service.
• Products under manufacturer warranty should be addressed directly with the manufacturer.
• Approved refunds will be processed within 16–30 days.

Additional Refund Authority Clause

All refunds, cancellations, and reversals are strictly subject to Horizon View’s internal rights, evaluation parameters, and legal discretion. A refund is not guaranteed unless explicitly approved after assessment. Due to immediate allocation of project revenue to developers, designers, and technical resources, reversals may be operationally impossible.

Horizon View retains full authority to approve or deny any refund based on feasibility, progress, and contractual rights. The final decision rests entirely with Horizon View and cannot be claimed as a customer entitlement.